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Share your story
Tell us about the housing issues you're experiencing. We take the time to listen to every detail so we can build the strongest possible case for your resolution.
Living in Social or Council Housing?
Landlord ignoring your repairs? If you’re struggling with damp, mould or leaks, you are entitled to a safe home and compensation. Take action today—don’t suffer in silence.
No Win, No Fee — 100% Risk Free
Expert Legal Support Throughout
Landlords Forced to Complete Repairs
Working with SRA regulated solicitors
Start Your Claim
Free assessment — check your eligibility now.
Three steps to a healthier home environment
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Expert evaluation
We connect you with legal specialists who handle all the heavy lifting. They manage the complex communication with landlords or councils on your behalf.
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Secure your results
Our work is strictly no win, no fee. We take on the financial risk, so you can focus on getting the repairs and compensation you deserve.
What is housing disrepair?
Housing disrepair occurs when a landlord fails to maintain a property to a safe and habitable standard. Every tenant has the right to live in a home that is functional, secure, and free from health hazards.
Important Notice
If you have reported any of the following problems and they haven't been fixed, your landlord is likely in breach of their legal duties:
Severe mould growth
Water leaks and penetration
Poor ventilation systems
Damp and mould
- Water leaks and penetration
- Poor ventilation systems
- Structural problems in walls
Broken or faulty boilers
Failed heating systems
Inconsistent hot water supply
Heating & hot water
- Broken or faulty boilers
- Failed heating systems
- Inconsistent hot water supply
Internal pipe leaks
Roof water ingress
Window and door leaks
Leaks
- Roof water ingress
- Internal pipe leaks
- Window and door leaks
Rats and mice presence
Insect infestations
Structural defects allowing entry
Pest infestations
- Rats and mice presence
- Insect infestations
- Structural defects allowing entry
Damaged brickwork
Faulty or unsafe roofing
Unsafe flooring issues
Structural defects
- Damaged brickwork
- Faulty or unsafe roofing
- Unsafe flooring issues
Faulty electrical wiring
Unsafe stairs and railings
Broken windows and doors
Safety issues
- Faulty electrical wiring
- Unsafe stairs and railings
- Broken windows and doors
Your rights and your landlord's responsibilities
Property upkeep
- Walls & floors
- Roof & gutters
- Doors & windows
- Drains & pipes
Vital utilities
- Boilers & heating
- Water & sanitation
- Gas safety
- Electrical wiring
What you're responsible for
Tenants are expected to maintain the home in a "tenant-like" manner, covering basic upkeep:
- Minor internal repairs
- Replacing lightbulbs & fuses
- Keeping the property clean
- Unblocking household sinks
- Damage caused by visitors
- Reporting issues promptly
How repairs should be handled
Landlords are legally obligated to maintain safe living conditions. Here is the professional standard for resolving housing issues.
Step 01
Formal notification
Report the issue in writing to create a clear timeline and legal record of the landlord's awareness.
Step 02
Inspection
Your landlord may inspect the damage but must provide at least 24 hours' notice before entry.
Step 03
Timely action
Repairs must be completed within a reasonable timeframe. Emergencies require action within 24–48 hours.
Step 04
Final restoration
Work must be professional, ensuring the home is safe and any decorative damage is fully rectified.
Frequently asked questions
Everything you need to know about making a successful housing disrepair claim.
The amount varies depending on the severity of the disrepair and how long you have lived with the issues. Compensation usually covers a percentage of your rent for the period of disrepair, plus damages for ruined belongings and health impacts.
Yes. It is illegal for a landlord to evict a tenant simply for requesting repairs or making a legitimate claim. This is known as 'retaliatory eviction,' and the law provides strong protections for tenants in these situations.
It means there is no financial risk to you. If your claim is unsuccessful, you don't pay any legal fees. We only take a pre-agreed percentage of the final compensation if we win your case.
While every case is unique, most claims are resolved within 6 to 12 months. Our primary goal is to force your landlord to complete the necessary repairs as quickly as possible, with compensation following shortly after.
Yes, you can often make a retrospective claim for the time you lived in the property, provided the disrepair was reported and occurred within the last six years.
Important Notice
If this sounds like you, get in touch
No one should have to live in poor conditions. If you've been experiencing housing disrepair and your landlord hasn't taken action, you deserve compensation. We're here to help you claim what you're entitled to.
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